Terms of Service

Text message (SMS) terms

Program: Express Auto Repair service texts, sent by Express Auto Repair, 1041 San Mateo Ave, San Bruno, CA 94066, from (650) 456-7757.

What we text: messages about your own vehicle service, including appointment confirmations and reminders, digital estimates and links to approve or decline repairs, repair status updates (for example, inspection ready, parts delayed, ready for pickup), invoices and receipts, service records, and one request to review your visit after the work is done. We do not send marketing or promotional texts under this program.

How you sign up: by ticking the optional text-updates box on a booking or check-in form at expressauto.io, by texting our number (for example, from the QR code at our counter), or by telling a service advisor at check-in that you want text updates. Consent is not a condition of any purchase. You can always call or email us instead.

Message frequency varies by visit, typically 2 to 8 messages per repair. Message and data rates may apply.

Reply STOP (or CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE or OPT OUT) at any time to stop texts. We send one message confirming you're unsubscribed and nothing after that. Reply START to resubscribe. Reply HELP for help, or call (650) 588-9199 or email info@expressauto.io.

Carriers are not liable for delayed or undelivered messages.

We do not share or sell your mobile number or text-message consent with third parties or affiliates for their marketing or promotional purposes. See our Privacy Policy for details.

Estimates and approvals

Estimates are good for 7 days and are based on what we can see at inspection. We never do work you have not approved. If we find something new during the repair, we stop and ask before going further. Approving through a link we text you, by signing in person, or by telling us over the phone is your authorization for the approved work only.

Using this website

Prices, estimates and availability on this site are guides and may change once a technician inspects the vehicle. Bruno, our online assistant, gives general guidance; a technician confirms the diagnosis. Please don’t misuse the booking or chat tools (for example, automated or fake bookings).

These terms are governed by California law. Questions: info@expressauto.io or (650) 588-9199.